Assistant Store Manager

Datum:17-06-2021
Type aanvraag:Werving en Selectie
Regio:

Curacao

Functie:Assistant Store Manager
Referentie nummer:# 3498
  
Omschrijving

The Assistant Store Manager is responsible for the overall planning, organization, and supervision of all work activities to be carried out at the branch. He/she is responsible for the efficient performance of the branch with the aim of realizing the budget and the agreed policy and business objectives.

Responsibilities:

Service:

  • Behaving in a customer-oriented manner and encouraging his/her team to do the same.
  • Ensuring that the customers can get information about all goods and services offered by the company, both by telephone and in store.
  • Handling complaints from internal as well as external customers.
  • Working with potential clients to have quotations made.

Management:

  • Leading, instructing, guiding, and motivating the team of employees within the branch in an efficient, stimulating, and inspiring manner. The Assistant Store Manager fulfills an exemplary role in all areas.
  • Developing the personnel by having a coaching attitude and offering possible courses and giving the personnel sensible feedback during their daily activities.
  • Supervising the execution and implementation of all business processes and procedures in accordance with guidelines, handbooks, and corporate manual and advising the Store Manager and coordination of the work.
  • Substituting the Store Manager in their absence.

Store/Drive Thru/Yard:

  • Commercial/operational implementation of all activities to achieve the business objectives.
  • Co-responsible for the layout of the store /Drive Thru in accordance with our corporate identity and planograms, which includes keeping the store/Drive Thru tidy and arranging an orderly layout of the shelves as well as ensuring an optimal store image.
  • Introducing procedures/guidelines to minimize loss, increase safety and efficient course of commercial/operational matters at the store.
  • Watching out for theft and reporting this to the Store Manager and department Security.
  • Ensuring optimal reception and storage of goods.
  • Ensuring optimal operations of the cash register -, store-, drive thru/yard and warehouse activities.
  • Checking to make sure that the Inventory Controller gets and keeps the stocks in order administratively.

Administration:

  • Keeping track of the work schedule and time registration of the store staff.
  • Taking care of presence and absence reports of the branch.
  • Following sick leave and vacation procedures.
  • Taking necessary disciplinary measures in accordance with the company’s HR policies and procedures.

Other:

  • Perform all other work that leads to the smooth operation of the store.

Kennis en vaardigheden

  • Customer and service oriented attitude.
  • Bachelor or Associate Degree in a relevant field.
  • At least 3 years of operational and/or commercial, work experience.
  • Management experience or proven management training an asset.
  • Knowledge of Microsoft Office Application.
  • Team player who knows how to communicate effectively at and with all levels/positions.
  • Hands-on mentality with the ability to work independently with speed and accuracy to achieve required results.
  • Good command of Papiamentu, English and Dutch in word and writing. Only candidates who have good command of all these languages can apply!
  • Willing to work irregular hours, no 9 to 5 mentality.



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