Technical Marine Sales & Customer Service

Datum:06-06-2022
Type aanvraag:Werving en Selectie
Regio:

Sint Maarten

Functie: Technical Marine Sales & Customer Service
Referentie nummer:# 3609
  
Omschrijving

This position is a key role for our client operating as the face of the organization and leading technical solutions for the Customer Service team. You will be reporting to the Head of Customer Service.

You will be accountable for:

  • Creating technical solutions for customers
  • Taking accurate requirements and translating into a clear technical specification for delivery.
  • Ensuring that customer expectations are managed appropriately
  • Coordinating across the site functions to ensure technical specification and timeframes are understood.
  • Specialist rigging solutions.

The successful candidate will be responsible for, but not limited to:
Customer Service:

  • Interacting with customers and using technical knowledge to help customers with a technical solution using the capabilities across the companies\'site.
  • Turning customer requirements into clear technical specification and solutions, recording and clearly transferring these requirements to the appropriate department for production.
  • Working with the customer service team to ensure appropriate administrative and financial protocols are adhered to and aid the flow of data and tracking as appropriate.
  • The candidate should have good rigging experience and be able to discuss rigging solutions authoritatively.

 

Kennis en vaardigheden

Background and Qualifications:

  • At least 5 years’ experience as a marine professional preferably afloat as a chief engineer or first mate on big sailing yachts.
  • Specialist knowledge of rigging and be able to talk authoritatively on rigging solutions.
  • Good communication and listening skills.
  • Work well as a team member and be able to nurture team spirit and can-do attitude.
  • Be able to translate customer requirements into clear technical specification.
  • Have a spirit for continuous improvement and helping others to succeed.
  • Ideally this candidate would be someone who has been at sea racing on large sailing yachts or a marine engineer with a good knowledge of sailing and rigging. We hope that and they want to come ashore and live in the Caribbean.

Technical Capability:

  • Have a good industry knowledge of Marine engineering.
  • The successful candidate should also have a good working understanding of rigging and fabricating capability to a standard that would enable them to discuss and specify solutions.
  • A good knowledge of sailing and rigging.  



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