Assistant Store Manager (Curaçao)

The Assistant Store Manager is responsible for the overall planning, organization, and supervision of all work activities to be carried out at the branch. He/she is responsible for the efficient performance of the branch with the aim of realizing the budget and the agreed policy and business objectives.

Responsibilities:

Service:

• Behaving in a customer-oriented manner and encouraging his/her team to do the same.
• Ensuring that the customers can get information about all goods and services offered by the company, both by telephone and in store.
• Handling complaints from internal as well as external customers.
• Working with potential clients to have quotations made.

Management:

• Leading, instructing, guiding, and motivating the team of employees within the branch in an efficient, stimulating, and inspiring manner. The Assistant Store Manager fulfills an exemplary role in all areas.
• Developing the personnel by having a coaching attitude and offering possible courses and giving the personnel sensible feedback during their daily activities.
• Supervising the execution and implementation of all business processes and procedures in accordance with guidelines, handbooks, and corporate manual and advising the Store Manager and coordination of the work.
• Substituting the Store Manager in their absence.

Store/Drive Thru/Yard:

• Commercial/operational implementation of all activities to achieve the business objectives.
• Co-responsible for the layout of the store /Drive Thru in accordance with our corporate identity and planograms, which includes keeping the store/Drive Thru tidy and arranging an orderly layout of the shelves as well as ensuring an optimal store image.
• Introducing procedures/guidelines to minimize loss, increase safety and efficient course of commercial/operational matters at the store.
• Watching out for theft and reporting this to the Store Manager and department Security.
• Ensuring optimal reception and storage of goods.
• Ensuring optimal operations of the cash register -, store-, drive thru/yard and warehouse activities.
• Checking to make sure that the Inventory Controller gets and keeps the stocks in order administratively.

Administration:

• Keeping track of the work schedule and time registration of the store staff.
• Taking care of presence and absence reports of the branch.
• Following sick leave and vacation procedures.
• Taking necessary disciplinary measures in accordance with the company’s HR policies and procedures.

Other:

• Perform all other work that leads to the smooth operation of the store.