Executive Housekeeper

We are seeking a dynamic and experienced individual to join our team as Executive Housekeeper. This position plays a crucial role in maintaining cleanliness, orderliness, and overall guest satisfaction within the resort. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a passion for delivering excellence in hospitality.

Summary of position:
Improves cleanliness and comfort in all guest accommodations, offices, bars, restaurants, public areas and washrooms at the resort through development of staff potential and implementation of housekeeping and laundry processes to yield efficiency and improvements.

Responsibilities:

• Overall responsibility for the housekeeping, laundry operation and public area teams.
• Responsible for cleanliness, orderliness and appearance of the Resort.
• Ensure that rooms are made as per company standards.
• Daily inspection of public areas and rooms (when applicable).
• Daily briefing of Supervisors/ Executives.
• Immediately attending to guest requests and complaints in a timely and professional manner.
• Develop and implement Housekeeping systems and procedures.
• Prepare reports for management information.
• Organize on-the job training and evaluate its effectiveness.
• Responsible for proper staff scheduling for the entire department. This in line with budget, occupancy and the workload in the operation.
• Supports department and resort security initiatives, with special attention to the security of all housekeeping pass keys.
• Ensures all employees comply with health laws and ensures that the Resort is maintaining good cleanliness, safety and security practices within housekeeping.
• Coordinates and participates in execution of the resort's preventative maintenance schedule to assist the maintenance department in ensuring all accommodation faults and issues are quickly resolved.
• Fully utilizes IQtrac, our Asset & Guests management software for recording guest issues, follow up, analysis and training.
• Prepare Annual Housekeeping Budget in collaboration with General Manager.
• Develops and implements cost containment plans to support budgetary goals and objectives.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounting and Purchasing manager for linen and fixed assets.
• Assist Purchase department in selecting suppliers for items related to Housekeeping.
• Hiring and leading the housekeeping team to ensure superior guest and associate satisfaction.
• Directing the efforts of the housekeeping staff to ensure quality customer service to guests at all times and quality housekeeping and laundry operations throughout the Resort.
• Develops, implements, conducts, and adjusts training programs to ensure all guest accommodations, offices, bars/restaurants, public areas and washrooms are kept clean, decorated and up to the required resort standard according to the required schedule and timings.
• Assessing and reviewing the job performance of housekeeping team and working closely with HR on Resort level to maintain personnel records, service and staffing levels.

Only candidates who can work "van Rechtswege", can apply.